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Privacy Policy

At PatientWize, we're passionate about patient privacy. It's important to us that you're aware of all of the ways we use the information we collect from you, as well as your rights concerning data privacy.

 

Patient Wize LLC ("we","our", or"us") is committed to safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information. By using our app, website, or messaging services, you agree to the terms of this Privacy Policy.

 

We may update this policy periodically, in which case the new policies will take effect immediately.

Information we collect

Types of information we collect

  • Personal Identification Information, such as your name, email address, phone number, etc

  • Health Information, such as your medical condition, treatment details, and other health-related information voluntarily provided by users

  • Usage Data: information about how users interact with our app, website, or messaging 
    services.

We may also collect information using cookies.


Marketing
We may use your personal information, such as your name and email address, to send you marketing and other service-related messages via email. You can read about how to opt out of marketing emails in the “User Rights” section below.

How we use your information

General use
We use your information in the following ways:

  • To provide personalized, timely information and support to you as a patient or caregiver

  • To improve and optimize our services

  • For communication purposes, including updates, notifications, and promotional
    messages with your consent

  • To comply with legal obligations and protect against legal claims

 

Retention of personal data

We will retain your personal and other information long enough to provide you with our services. If you choose to deactivate your account or cancel your subscription, your data will be managed according to jurisdictional laws

User rights

Updating your information

You may update information submitted to our site during registration by logging into your account page and updating your profile information. If you need to view, correct, or delete your personal information, you can contact us at support@patientwize.com. We will comply with requests for deletion of records in compliance with applicable laws and regulations. 

 

Unsubscribing from marketing emails

You can unsubscribe from email marketing communications at any time by clicking on the “unsubscribe” link found in those emails.

 

Opting out of text messaging

If you wish to discontinue Patient Wize messaging services, you may reply to a text message thread with the word “STOP” at any time. If you choose to cancel your subscription, you will no longer receive text messages from Patient Wize.

Data sharing

Third parties

We do not sell, rent, or lease your personal information to third parties. However, we may share data with:

  • Healthcare professionals, with your consent, to provide better support and care

  • Service providers who assist us in providing our services, bound by confidentiality agreements

  • Legal or regulatory bodies when required by law

 

Contractors

We may employ third party contractors. All contractors are contractually required to comply with our privacy policy and all applicable laws and regulations.

 

Compliance with regulation 

Our services are not designed for individuals under the age of 13, and we do not knowingly collect data from them.

 

We comply with all applicable laws and regulations, including those pertaining to the safe storage and handling of personal information and medical information.

 

Security & data storage

We implement robust security practices to protect your data from unauthorized access, alteration, disclosure, or destruction.

Contact information

Please contact us with any questions or concerns regarding this policy at support@patientwize.com.

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